Service

Payment

We offer various payment methods. You can indicate in your order by which method you would like to pay. You can pay your order in the following ways:

Creditcard (Visa and mastercard): Is a safe and secure online payment method where you pay the credit card company afterwards. The payment can be delayed due to the authorization of the credit card company.

Paypal: A very popular secure payment method. You pay with your email address. It’s not necessary to provide any additional financial information. We will not receive any information regarding your bank account or credit card.

On account: This payment method is offered to companies and institutions established in the Netherland or Belgium. We require your Chamber of Commerce and VAT number to obtain a statement from a rating agency. With a positive rating, we only ship to shipping addresses that are registered with the Chamber of Commerce. the standard payment term is eight days or otherwise agreed.

Bancontact / Mister Cash: This is the online payment system by Belgian banks. Your online order will be directly authorized and immediately enters the order process.

Prepay:As soon as the outstanding amount of the proforma invoice has been received to our bank account, your order will be dispatched. This can cause a delay of one or two days

Cash: When you pick up your order, it is possible to pay each.

Returns

As a service and customer-focused organization, we want to keep our customers satisfied. Of course, we understand if you return goods. We only ask you to follow our return procedure for a smooth arrangement.

We operate a cooling-off period of ten days. Within this period, you can mention what you want to return.

Check, prior to contact with one of our employees, whether the “return exception” refers to your return. We would like to receive the corresponding order number and which item(s) you would like to return. We also would like to be informed regarding the reason for the return, so we can better serve you in the future.

Exceptions
We use a few exceptions where goods cannot be returned:

• Products must not have been used.
• Goods must be in the original packaging. Packaging must not be opened or damaged.
• Linear shafts and rails which are often customer specific.
• Extreme numbers, which are specially ordered.
• Products that deviate from our standard range.

We do no credit any additional costs. Think of shipping, courier or express delivery costs.

Return policy:
Pace you have the permission of our customer service, you can return the products. Upon receipt a credit note will be sent and the amount will be refunded within five working days to the account that you have paid with.